Terms and Condition
Introduction
Welcome to Ctens.com (“Site”), trusted and
reliable provider of gaming products and computer hardware suppliers around UAE.
Ctens.com is owned and managed by Bright Apollo Electronics Trading LLC,
registered in Dubai, United Arab Emirates (“UAE”) under license number
698157 with its office located at Al Ain Center, Bur Dubai in the UAE.
Conditions
of Use
By accessing the Site, you confirm your
understanding of the Terms and Conditions, and you agree to be bound by these
Terms and Conditions. If you do not agree to these Terms and Conditions of use,
you shall not use this website. The Ctens.com reserves the right, to change,
modify, add, or remove portions of these Terms and Conditions of use at any
time. Changes will be effective when posted on the Site with no other notice
provided. Please check these Terms and Conditions of use regularly for updates.
Your continued use of the Site following the posting of changes to these Terms
and Conditions of use constitutes your acceptance of those changes.
Registration Process
The
information provided from your end will be protected in accordance with our
Privacy Policy. If you use the Website you agree that you are responsible for
maintaining the confidentiality of your account and password and for
restricting access to your account from any devices and you also agree to
accept responsibility for all activities that occur under your account or
password. Ctens.com assumes no liability to any person for any loss or
damage which may arise as a result of any failure by you in protecting your
password or account.
Governing
Law
Dispute or claim arising out of or in connection with this website shall be
governed and construed in accordance with the laws of Dubai, UAE.
Legal
Capacity
All users who are minors in the jurisdiction in which they reside (generally
under the age of 18) must have the permission of, and be directly supervised
by, their parent or guardian to use the website. If you are a minor, you must
have your parent or guardian read and agree to this Agreement prior to you
using the website.
Typographical
Errors
We always do our best to maintain and display accuracy of our
listed items. However, in the event that a Ctens.com is mistakenly listed any
errors, product descriptions, product images, specifications, pricing,
inaccuracies or omissions reserves the right to refuse or cancel any orders
placed for product listed even after confirmation of an order. If your credit card has already been charged
for the purchase and your order is cancelled, Ctens.com shall issue a credit to
your credit card account in the amount of the incorrect price.
Use
of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by
use of obscene or abusive language, is strictly forbidden. Impersonation of
others, including a Ctens.com or other licensed employee, host, or
representative, as well as other members or visitors on the site is prohibited.
You may not upload to, distribute, or otherwise publish through the site any
content which is libelous, defamatory, obscene, threatening, invasive of
privacy or publicity rights, abusive, illegal, or otherwise objectionable which
may constitute or encourage a criminal offense, violate the rights of any party
or which may otherwise give rise to liability or violate any law. You may not
upload commercial content on the site or use the site to solicit others to join
or become members of any other commercial online service or other organization.
Order Acceptance
Ctens.com reserves the right, at its sole discretion, to refuse
or cancel any order for any reason whatsoever. Limitations on quantities
available for purchase inaccuracies or errors in product or pricing
information, or problems identified by our credit and fraud are some situations
that may result in the order being cancelled, additional verifications or
information may be requested before accepting any order. We will contact you if
all or any portion of your order is cancelled or if additional information is
required to accept your order. If your order is cancelled after your credit
card has been charged, the said amount will be reversed back in your credit
card account. No cash disbursement shall be made under any condition
whatsoever.
Our acceptance of your order will take place, you will be
notified by e-mail of the estimated date of arrival and it is the
responsibility of the customer to ensure that they are present at time of
delivery.
Payment Method Accepted
By placing an order, you
authorized us or our third-party payment processer to process your credit/debit
card details for the amount of your order.
We currently, accepts the following
methods of payment around UAE:
·
Cash on
Delivery
·
Credit /
Debit Card Online
·
Cash
Payment in one of our Dubai stores
·
Credit /
Debit Card on Delivery in Dubai, Sharjah & Abu Dhabi
·
Bank Cash
Deposit
Cash on Delivery
Customer
must pay the courier for the order upon arrival. Please prepare cash in advance
and keep phone available for a smooth transaction. Please note that there is a
COD Service fee. Please confirm the amount when placing the order.
Debit / Credit Cards
We accept payments using Visa and MasterCard credit/debit card
in AED.
Please read the following terms of use and disclaimers carefully
before using Debit / Credit Cards:
·
Credit or
Debit cards must belong to the user. Otherwise, the user must attain the legal
permission from the card owner to perform the transaction.
·
All
credit/debit cards detail and personally identifiable information will NOT be
stored, sold, shared, rented or leased to any third parties.
·
Customers
using the Debit / Credit Cards facility are requested to be available on their
respective contact numbers.
·
The
customer is entirely liable for placing an order using the Debit / Credit Cards
facility after carefully reading all the terms & conditions.
Warranties
All
warranty claims will be carried out by the authorized service
centers on
selected items. Therefore, not all items are covered by the warranty, always
check the product listing to know if it includes warranty benefits.
·
Warranty
Period. Repair or replacement under the terms of this warranty
does not provide right to extension or renewal of the warranty period. Warranty
terms are in accordance with your device manufacturer.
o
In case
of faulty hardware, a minimum of 3 to 4 weeks’ time is required for repair or
replacement by respective agents. However, some extra time is required for
distributor’s related problems.
o
All RMA
related credit notes will be assessed a 15% restocking/depreciation charges
without negotiation.
o
The items
brought as faulty / RMA without proper invoice or if the problem is found
software related the customer will be charged accordingly.
·
Warranty
Not Applicable. The warranty does not apply in the
following circumstances:
o
if a
repair has been attempted by any unauthorized service; physical damage i.e.
product presenting clear signs of damage like broken screens, heavy dents, bent
products, that can prevent a product from functioning properly; liquid damage
i.e. any situation involving the submersion or splashing of an electronic
device in any liquid/or when water indicator (if any inside the device) changes
color;
o
original
software alteration or modification
o
if there
has been use of non-original accessories with your purchased product;
o
if the
serial number is removed from the product;
o
for
maintenance and periodic checks of purchased products;
o
for
replacement of consumables (e.g. batteries, light bulbs, fuses, headphones or
printer ink);
o
where
there has been abuse or misuse of the product e.g. by not using it for its
intended purpose or not in accordance with manufacturer’s instructions on usage
and maintenance;
o
where
there has been damage of a product’s battery caused by overcharging, failure to
use in accordance with the specific instructions of core outlined in product
user manual or where charged by chargers other than those approved by
manufacturer; and
o
if any of
the seals on the battery enclosure or cells are broken or show evidence of
tampering.
Warranty Procedure.
·
The item
has to be dropped directly to the Authorized Service Centers, you can contact
us by calling our (UAE) toll-free number on 800 28367, we can help you to
determine the nearest Authorized Service Centers from your place.
Return Policy
Ctens.com
reserves the right to refuse a return / refund / exchange.
Please make your
claims for "damaged items on delivery" or missing items within
24 hours from receipt of merchandise. Once your damaged item is received
and inspected, we will send you an email to notify you for the approval or
rejection of your returned items.
The following conditions
apply;
- All returned
items must be in new condition (AS SOLD CONDITION), in their original box,
and must include all unbroken packaging material, blank warranty cards,
manuals, and all accessories and tags.
- If the box
has been opened, we cannot return the item unless you have received a
wrong product which is not matching with packaging specification.
- Include the
invoice with the return. If the goods are defective, please specify the issue,
in a separate sheet of paper and attach it along with the invoice copy. Please
DO NOT write or mark anywhere on the product's factory packing (carton) or
product itself.
Non-returnable Products. You do not have a right to return,
replace or exchange products in respect of:
- products
that have been used or damaged by you or are not in the same condition as
you received them after 24 hours;
- product
which has been used or installed;
- products
with tampered or missing serial numbers
Cancelling
an Order
·
After a
COD order is placed, if you decide to cancel the order, please do so as soon as
possible.
· The customer agrees that we would not be able to cancel orders that have already been shipped.
